Supervisory Development Programme


Assess and identify your specific strengths, so as to enhance your leadership skills and competencies. Personal feedback to help you build on your strengths and address your development areas.

This course aims to introduce participants to the knowledge and skills they need in order to function competently in their daily work as supervisors.


By the end of the programme participants will be able to explain and implement supervisor responsibilities, duties, functions, and skills, under the six main headings of:

  • The emotional intelligent (EI) leader
  • Problem solving
  • Planning
  • Organising
  • Controlling
  • Leading


MODULE 1: The EI leader

  • Created to be Winners; Conditioned to become losers
  • Mind creates realities
  • Overcoming feelings of insecurity
  • How to cope with adversities in life
  • Managing emotions: anger, temper, depression, stress
  • Techniques to enhance self-mastery

MODULE 2: Problem solving

  • Problem solving process
  • Stages in problem solving
  • Analytical Stage
  • Creative stage
  • Evaluative stage
  • Implementation stage

MODULE 3: Planning

  • Establish objectives
  • Setting suitable measures for objectives
  • Create action plan
  • Scheduling
  • Develop budgets
  • Establish policies, procedures and rules
  • Implement action plan
  • Time management

MODULE 4: Organising

  • Organising
  • Giving instructions
  • Delegation

MODULE 5: Controlling

  • Control process
  • Planning & controlling relationship
  • Planning & controlling interaction
  • Performance feedback

MODULE 6: Leading

  • Leadership
  • Motivation
  • Interpersonal skills
  • Communication
  • Listening
  • Conflict management
  • Assertiveness
  • Meetings
  • Teamwork